Business Reputation Audit For Online Reviews

Bringing a Fresh Start to your Business Image Through Review Platforms.

Fresh Start’s comprehensive online reputation audit is here to help you understand how people feel about your business. Whether you’re on Google Reviews, Yelp, Facebook Reviews, YellowPages or others, we’ll do a comprehensive analysis of all online review platforms that mention you or your competitors. This allows you to evaluate your current standing to inform your company’s next steps in improving reputation.

Why Should You Care About Online Business Reviews?

Around 82% of consumers read online product reviews before they make a purchase. One of the beautiful things about the internet is that everybody has a voice via social media and online review platforms; the downside is that they are rarely fact-checked and people like to complain more than they like to praise. Fresh Start will help you develop a strategy to solicit positive reviews from satisfied customers while curating and addressing reviews with misleading or outright false information.

Responding to reviews is crucial for public perception, especially when it comes to negative reviews. It’s important to know not only what to say, but when to say it; and that’s where our strategists can assist you.

Elements of Our Business Reputation Audit

We take a look at the big picture when it comes to your businesses’ online reviews. We begin with a deep, retroactive dive of all past online reviews, up to current day to identify trends and denote any major business changes/strategies that may have affected review scores. Afterward, we break the data down looking at sentiment, response management, and a number of other factors to help mitigate negativity and strategize how to encourage positivity from satisfied customers.

Areas of Focus for Business Reputation Audits

Social Listening

We monitor historical mentions of your brand on all popular social media networks.

Google My Business

Google My Business is a powerful tool for online reviews. We develop a strategy to increase positive reviews over the negative in search engines.

Review Responses

By addressing negative reviews and encouraging positive ones, consumers will feel more secure about your brand.

Earned Media Outlets

We monitor online news media for mentions of your brand. It’s not enough to react — we proactively seek positive PR opportunities.

Fresh Start Will Help you to Improve:

Online Reviews

Fresh Start will help you develop  a strategy to solicit positive reviews from satisfied customers while curating and addressing reviews with misleading or outright false information.

Customer Accessibility

Establishing yourself as an authority in your industry is important for your brand’s customer perception. We  will work with you to develop a content strategy that improves your search engine rankings, website authority and overall brand awareness.

Customer Service and Engagement

We’ll analyze not only what people are saying about you, but where they’re saying it. Once we establish your presence on the appropriate platforms, we’ll help you craft opportunities for consumer engagement.

User Experience

Nobody trusts an out-of-date website anymore, especially for ecommerce. Having a beautiful, cohesive website that accurately represents your brand is affordable and necessary to entice customers to make them feel secure in their purchasing decisions.

Let's Have a Conversation

Are you ready for a Fresh Start? We want to help you take control of your reputation and take the narrative back into your hands. All conversations are 100% confidential.